1Can I create the customers list ?

Yes. You can create 'n' number of customers list based on several criteria and also have customized names for each list for easy identifications.

2Can my customer purchase items from my online store without registering?

Yes. Your customers can buy items from your store without registering through “Guest Account” option. Under this option the Admin will send a random password through Email to the customer. Using that password the customer can act as a guest and buy the items of their choice.

3Can I assign the customers to specific group?

Yes. You can assign the customers to a specific group. Also each customer can be assigned to more than one group. It is mandatory to create the list of customer groups before assigning the customers to different groups.

4Can I set different rules of discounts to different customer groups?

Yes. You can set different rules of discounts to different customer groups based on the customers’ purchasing power, taste and preferences. Also one or more discount rules to a specific customer group can be set.

5Is there a limit to creating customer groups?

There is absolutely no limit in creating the customer groups. You can create “n” number of customer groups based on several criteria.

6Can I Import/Export customers lists?

Yes. You can Import/Export customers list in a customized format either in CSV or XML format. ( Example : Myob will perform this task with accounts based informations )

1Can I view and change all orders’ status in one place that the customers have placed?

Yes. You can change order status, view number of items in single orders, billing, payment & shipping information, assign tracking numbers and also alter order details if needed. You can carry out these changes at a single location in the admin section.

2Does Commerce Bee supports both Online and Offline orders from customers?

Yes. Commerce Bee allows the customers to place orders both through online and offline. While the Online orders can be made in the online store, the offline orders are made by making phone calls to the store owner/authorized staffs.

3Can I view and customize the Return requests from customers?

Yes. Storeowner can see all the return requests with dates, return reasons and the corresponding actions taken. Based on the customers’ requests the required actions can be updated from time to time.

4Can I assign tracking numbers to each order?

Yes. The tracking numbers can be assigned either manually or automatically. If the shipping method has been integrated with real time logistics providers, then the tracking number will be automatically assigned to the orders. If not, then the storeowner has to assign the tracking numbers manually.

5Can my customers cancel the orders after they placed that order(s)?

Yes, customer can cancel the orders provided the order(s) are not shipped yet. Once the order(s) are shipped it is impossible for the administrator to cancel the order(s).

6Can I view the orders of my vendor's product(s)?

Yes, you can view the orders of the vendors in the orders section. Every order status that is being updated by the vendor will be updated automatically.

1Can I track Inventory of products and also on specific product variation(s)?

Yes. You can view the current stock level, low stock level inventory of products and its variations all at one place. Also consolidated report on Inventory of products is available.

2Can I receive any intimation on low inventory level?

Yes. If the product reaches its low stock level automatically an Email will be triggered to the storeowner's email ID provided this feature is enabled in the settings.

3Can I bulk edit the Inventory levels on various products?

Yes, you can edit the inventory level of the products by importing the files and setting inventory level for all the products.

1Can I have customized discount promotions?

Yes. You can set different discount rules for different products, categories based on the customer groups. Examples are store wide discount, product wise discount, category level discounts, number of uses on discounts (fall back discounts) over specific period of time, shipping discounts, buy 1 get free, etc.

2Can I send gift coupons to my customers?

Yes. You can send gift coupons to the individual customers, specific customer groups via email.

3Can I display the guarantee period of specific product?

Yes. You can display the guarantee and warranty period to enable the customers to view in the storefront's product page. The admin can set these details at the time of including the products.

4Can I set up the RSS link for promotions?

Yes. You can set up RRS link in the web page creation section and also for the individual sections like new products, features products, Newsletters, etc. You can also set up the RSS link for linking your website with the social networks.

1What is Catalog mode? Can I enable/disable the Catalog mode?

Catalog mode is an option available in the application that can be used only under emergency condition. Catalog mode simply displays the products without their pricing and the purchasing options. When the online store is in catalog mode the customers cannot buy any products from the store.

2Can I disable the buying option per products/categories?

Yes. You can disable the buying option of the products when there is no stock.
Case 1: Set invisible when there is no stock
Case 2: Intimate buyers when the stock level is lower than the numbers selected by the customer.

3Can I hide price for specific products?

Yes. You can hide the price for specific products by enabling " Call for price” option

4Can I add Videos for products?

Yes. You can add videos to the products in the products description page in the WYSIWYG section.

5Is there limit for adding contents and images for products?

No. You can add unlimited number of contents and images for a specific products in WYSIWYG section.

6Can I set product Variations ?

Yes. You can set variations to 'n' number of products and also set 'n' number of variations to a specific product.

7What are form fields? Can I create it on my own?

Form fields are the fields set up by the administrator in the sign up section to enable the customers to sign in. Yes. You can create these fields on your own as per your needs.

8Can I share photos between products?

Yes. You can share photos between the products in the store and also display the shared photos in the product section.

9Is there image gallery available?

Yes. Image gallery is available in the image manager section where you can store “n” number of images.

10Can I have customized back up facility?

Yes. A customized back up facility based on product wise and whole storewide downloadable products is available in the tools section.

1Is Commerce Bee application comes with built-in Business Intelligence Reports or it has to be integrated with other third party vendor?

Commerce Bee application comes with built-in Business Intelligence Reports at no additional cost and there is no need to integrate with any other third party vendors.

2Can I prepare exclusive Business Intelligence Reports for segments like product, customer, order, etc?

Yes. You can prepare as many as 20+ exclusive Business Intelligence reports for products, customers and order statistics.

3Can I prepare Business Intelligence Reports for certain fixed period such as days, week, months, etc?

Yes. You can prepare Business Intelligence exclusively for certain periods as per your needs to analyze the sales.

4Can I analyze my profit margin customers’ location through this Business Intelligence reports?

Yes. You analyze the geographical locations from where the profit margins is high, where it is low, etc from the Business Intelligence reports.

5Can I differentiate between the customers and the visitors through Business Intelligence reports?

Yes. Business Intelligence reports provide exclusive reports segmented on number of visitors, buyers, guest buyers, etc.

1How many Payment Gateways does Commerce Bee support?

Commerce bee supports over 30+ payment gateways/ methods including both online and offline payment methods.

2Can I deal with multiple currencies and display them for customer's access?

Yes. You can deal with 'n' number of currencies. The currencies of your choice of countries can be created with API integration for exchange update service ( WEbservice X ) and can be displayed in the storefront at the time of checkouts. Customers can click on the currency option and select the specific currency and accordingly the cost of the product will be displayed in the currency of their choice with updated real time rate for their convenience. The admin can select any one-currency type as default.

3Can I have custom tax settings based on Countries?

Yes. You can have customized tax settings based on the countries and also based on states, zip codes. Likewise you can also create many tax rate settings based on the country's policies besides setting up your own tax rates.

4What are the offline payment methods that Commerce Bee supports?

Commerce Bee supports various offline payment methods such as cheque, cash on delivery, money orders, Bank deposit etc.

5Can I set custom shipping charges based on the logistics providers and the delivery locations?

Yes. You can set up the custom shipping charges as per the logistics providers and the delivery locations. You can calculate the shipping charges according to the location of delivery.

6Do I need to create my own merchant account for third party payment gateway(s)?

Yes. You must have a merchant account to access third party payment gateway(s) and these payments gateway(s) must be integrated with your application to deal with different merchants.

1Can I create my own headers and logo in the design mode?

Yes. You can create the headers and your logo and display the same in the storefront. You can also customize and change, 'n' number of times whenever you want to.

2Is “Drag and Drop” option is available Commerce Bee ?

Yes. The “Drag and Drop” is available in the Commerce Bee application and allows you to rearrange the template layouts in the store's design mode by simply dragging and dropping.

3Can I modify the available email templates or create my own?

Yes. You can modify the email templates inbuilt in the application and also create your own templates provided you have the required technical knowledge.

1Do I need an exclusive domain name for commerce Bee or can use the existing domain name?

It will be better to have an exclusive domain for Commerce Bee to avoid confusion with other domain names. The domain name must be unique.

2Do I need to get the licence for the hosting and how often I need to renew?

Yes. You need a licence for hosting the domain name on the server. The server may be of shared one, dedicated or cloud server. You also need to renew your licence regularly, may be once in a year.

3What are the requirements for web hosting?

You need to consider certain aspects such as Server Space, Bandwidth for data transfer, Information on Picture files and other files in numbers (Like audio & video files), FTP access, PHP, Date based, SSH access, Email accounts, etc.

1What are Merchant Manager and Merchant Account and why do I need that?

Merchant Managers are the service providers who provide specific services. Merchant Account is the term referred to the account holders who get the account from the Merchant Managers to access the services. Many service providers exist in the market and you are required to have the necessary tie up with payment gateways and logistics solutions providers to enable you to have a continuous online business process both for payment and shipping sloutions.

A Merchant Account is set up with a financial institution to allow you to accept credit card payments directly from your customers. Unlike with most third-party services, money collected through your merchant account is deposited directly into your checking account within 2 to 3 business days. You need a merchant account if you want to take credit card payments from your clients using your own business name, and having the money deposited directly into your business checking account.

2How long does it take to activate a Merhcant Account?

From the time we receive your application, it generally takes 1 - 3 days to approve your account.

3Can I use my existing Merchant Account with Commerce Bee?

Yes. You can continue to use your existing Merchant Account with Commerce Bee application through API integration with the required information.

4What is a Gateway fee?

The Gateway fee is the fee charged by the real-time processor you have chosen for your account if you sign up for an Internet account. We use Authorize.net as our gateway. Charges for the Gateways vary from $10 to $20/month depending on which Gateway you are using.

5What is a AVS fee?

The AVS fee is the fee charged by the processor to allow you to use the Address Verification System on your Internet and MOTO charges to protect against fraudulent orders. The fee for your account is $0.10 per transaction. This is in addition to your regular merchant account fees. This does not apply to sales "swiped" through a terminal, but it does if transactions are "keyed" or typed into a terminal.

6What is s Over-limit fee ?

When you apply for your Merchant Account, you have to indicate how much monthly volume you expect to process. When your transaction goes over the indicated volume, you may be subject to an Over-limit fee. You may be able to avoid the Over-limit fee in any given month if you believe your sales will be over the top by calling customer service and letting them know in advance. If your sales will continue to be over the limit for the following months, you can simply ask them to bump you up to the next level, which may require some paperwork.

7What is CVV Code (Card Verification Code)?

It is a security feature for credit or debit card transactions, providing increased protection against credit card fraud. The cardholder is required to enter the CVV number at the time of the transaction to verify that the card is on hand. The CVV code helps ascertain that the customer placing the order actually possesses the credit/debit card and that the card account is legitimate. Each credit card company has its own name for the CVV code, but it functions the same for all major card types.

8What is a Statement fee?

The statement fee is the fee charged by the bank each month to process and send you your statement of accounts. Our merchant accounts have a $10 statement fee.

1What is a SSL Certificate and how it works?

SSL Stands for Secure Socket Layer. It is a protocol that was created by Netscape to ensure secure transactions between web servers and browsers. The protocol uses a third party, a Certificate Authority (CA), to identify one end or both ends of the transactions.

In short SSL works on the following aspects.
1.A browser requests a secure page (usually https://).
2.The web server sends its public key with its certificate.
3.The browser checks that the certificate was issued by a trusted party (usually a trusted root CA), that the certificate
is still valid and that the certificate is related to the site contacted.
4.The browser then uses the public key, to encrypt a random symmetric encryption key and sends it to the server with the encrypted URL required as well as other encrypted http data.
5.The web server decrypts the symmetric encryption key using its private key and uses the symmetric key to decrypt the URL and http data.
6.The web server sends back the requested html document and http data encrypted with the symmetric key.
7.The browser decrypts the http data and html document using the symmetric key and displays the information.

2Is SSL Certificate a one time certification or need to renew often?

SSL Certificate a not one time certification process and need to be renewed regularly. If you allow a certificate to expire, the certificate will be invalid and you will no longer be able to secure transactions on your Website. We will prompt you to renew your SSL certificate in due time. You can renew a certificate for one or two years. Please note that a certificate can be renewed up to 120 days prior to and 30 days following the expiration date. If the certificate is allowed to expire, the visitor's browser will display a warning upon entering the Web site area that was supposedly protected with your SSL certificate. So you need to renew the certificate.

1What is Online Marketing?

In its simplest form, the term online marketing refers to using the power of Internet advertising to generate a response from your audience. Also known as Internet marketing or web marketing, online marketing is used by companies selling goods and services directly to consumers as well as those who operate on a business-to-business model.

2What are the different ways to do online marketing?

Affiliate Marketing, Display Advertising, Email Marketing, Interactive Advertising, Search Engine Marketing, Viral Marketing are some of the ways through which you can successfully carry out online marketing.

3How online marketing can help my website?

Online marketing, regardless of the exact method a company chooses to use, offers several benefits. It is convenient, affordable, and provides the opportunity for companies to track results as a campaign progresses. In addition, Internet marketing allows even the smallest of companies to compete in a global marketplace.

1Which is better buying an email marketing list or to creating one?

It is absolutely better to create an email marketing list according to your needs.

2Is there a limit for the subscriber lists?

You can have an unlimited number of subscribers. It is always better to organize the list by sub-dividing it into different interest groups.

3What if I don’t have an email marketing list or database?

One of the best ways to collect email marketing addresses is to use opt-in tool on your website, so that visitors to your site will be able to sign up for your email marketing list.

4What happens if a person wants to be removed from my mailing list?

Such person can always use the “Unsubscribe” option to get himself or herself to be removed from the list.

5Can I use animation in my email?

The only way you can use animation is by inserting the animated mall in your templates. All other applications (Flash or movie files) could be blocked by ISPs or your subscribers might not be able to render them due to use of handheld devices such as cell phones or PDAs.

6Can I insert commercial information in transactional emails?

Though the primary purpose of such email is to provide the transactional information, you can still use commercial content in it.

7What are the tips to increase response to my email campaigns?

The message you send should be really important, interesting and should provoke subscriber’s desire to be signed-in for a long term.

8How can I create messages for PDA readers?

The problem is that many mobile platforms don’t properly render HTML. So you have to make the message readable for such subscribers. The solution is to create a text-only version of your HTML newsletter./p>

9How to make the subject line content more attractive for recipient?

Personalizing the message is a good way to emphasize your message in the recipient’s Inbox. Also be attentive the “from” line lists your company, brand or newsletter name. That will catch your reader’s eye too.

1What is API Integration and what are its benefits in Commerce Bee?

The API integration is a process that enables to integrate different kind of sites in a single blog. With such integration the user can get the updates of all the sites in a single blog.

2What is Authentication of API?

It is a process that ensures the user data is not abused. The account holder must approve all requests for access, so that the account of the customer will not be hacked.

3Who will do this API integration?

The API integration can be done by the user or by the service provider

4What are the requirements for API Integration?

APIs give you multiple formats and allow you to customize the interface according to your requirements.

5How many API integrations can be included in Commerce Bee?

You can integrate “n” number of API's in Commerce Bee application.

6Is there any additional cost incurred in this process?

There is no additional cost incurred in API integration and it will be provided by the service provider.

1What is the need of Design in the Commercebee application?

Design service is the most important in the online business for attracting the customers. Generally the customers get impressed with the proper merchandising, easy to identify the products and related information, good look and feel.

2Is there the post sales technical support or maintenance? If yes what is the cost incurred?

Yes we will offer the Technical Support and the cost incurred will depend on the range of support required.

3Will the design format is a standard one or will be customized?

Initially we’ll provide the templates designed based on your Industry and if you wish we’ll customize with your requirement.

4Is the Design Service will be SEO Friendly?

Yes. They are highly optimized for Search Engine crawling. We use Key-Value pairs associated with the industry so as to provide a richer variety of keyword combinations on your website.

5Can I get the design templates from other application and include in this application ?

Yes. This is possible provided the new template(s) from other application should be designed with the same technical platform and must follow W3C Compliant.

1What's the need of a Custom Logo?

A logo is a pictorial representation of the brand and the company. Commerce Bee application allows the storeowner to create and display his own logo.

2Do you provide pre-designed customer logo?

This is optional. If you want, we (Commerce Bee application provider) will design the logo according to your business vertical and preferences.

3Can I change my customer logo later on?

Yes. You can change your customer logo whenever you want.

4Do you provide any format for logo creation ?

Yes. Commerce Bee application provides many formats for creating the logos. It is not mandatory to follow these formats and you can create your own format.

5Can I enable/disable the visibility of my logo in store front ?

Yes. You can either display or hide the logo based on your wish. But it is advisable to display your logo as it will Enable the visitors to know about your brand.

1Many web designing companies are existing in the market. What makes you unique?

There may be lot of service providers in the market but our company has a dedicated team of members who work together to achieve the common goal.

2Once the site is complete, can I make changes and update it myself?

Yes. Once the site has been completed you can make necessary changes in the website and update the information.

3What technical platform do you use to develop Web sites?

We use technical platforms such as My SQL, php, ajax and jave script.

4Do I need to maintain the website?

The website can be maintained by both the user as well as the service provider.

1Why do I need newsletter?

Newsletter helps you to promote your product and other activities of your online store. You can send email newletters informing about the offers, gift coupons, new products, and other promotional activities.

2Doyou provide the pre designed newletter?

Yes. Commerce Bee application provides pre-designed format for templates.

3Can I create my own newsletter?

Yes. You can create your own newletter format.

4To whom I'll send the newsletter?

You can send email newsletters to all your customers and the vendors who have subscribed into your online store.

1Why do I need to have feature addition?

Feature addition is needed to enhance your online store functionalities that results in attracting your customers to purchase with many options.

2What are the features I can add?

You can add features like forums, blogs, other applications with payment and shipping companies, etc.

3Does Commerce Bee provide any help in the adding the feature later on ?

Yes. Commerce Bee enables you to add and customize the features in accordance with the changing trends, operations, business complexities, etc.

1Where can I create the new webpage?

The new webpage can be created in the backend by the store owner.

2Where the new webpage will be displayed in the application?

The new webpage will be displayed in the store front.

3Can I fix the location for the webpage to be displayed?

Yes. You can customize the location of the webpage to be displayed as you like.

4Is there any limit to create webpage?

Absolutely not. You can create unlimited webpages.

5Can I create the webpages myself ?

Yes. You can create the webpage yourself and it does not need any technical skills.

6What information can be included in the webpage?

You can include information about your store’s terms & policies, shipping and payment terms, contact addresses, etc.

1How much will it cost?

Just Call our team and get our quotation right away. Alternatively you can fill in our “Request for Quote” form and send it across to us. Usually our team will either reply or call you in 24 hrs.

2What is the turn around time for Content Addition?

Based on your requirement the turn around time will differ. If it doesn’t require any alteration in the layout and design we usually complete it in 24hrs. If it does require changes in the designs then we need at least 2-3 business days.

1What is a Search Engine friendly design?

The search friendly design ensures displaying the results with a limited number of searches when the user searches for a specific name.

2Does every page of my website really need to be optimized?

Yes. Every page of the website need to be optimized for better results.

3Can I receive the reports of SEO results and how often?

The report of the SEO results can be received once in 30 days by the administrator.

1Who will take care of the technical support?

We, Commerce Bee application provider, will take care of the technical support.

2What kind of technical support is required?

Installation Services: ASP DotNet Storefront support staff will copy the required files to your site and configure them for your environment, create the database and set up the application in IIS. IIS, and SQL. The .NET framework must be already installed and working properly. We cannot provide assistance in basic server configuration. Please note that the hosting environments differ from server to server and we may be unable to perform some of the tasks due to security restrictions. But we will work in coordination with the hosting company and the customer to get the required software installed. Once the new website is up and running, the storeowner should take care of site configuration (products, payment gateway, shipping, etc). However we will provide will be happy to help with any questions you run into.

3Is there any agreement needed to employ any third party?

Yes. If you want to bring in any third party for technical support, it is required to have agreement.

4How do we provide after sales technical support to users of Avactis Ecommerce Solution?

After the purchase of the software our specialists will help you install and launch your electronic store properly and will provide the necessary technical support during its operation. For this purpose we offer technical support service, user forums, online demos and documentation, which will allow you to solve any possible problems within the shortest time.

5Is technical support comes at extra cost?

Yes. Please review our support options, software upgrade options and support policy.

6Is Source Code Available? If so in what Language(s)?

We have developed the entire Commerce Bee application using the C# language. Source code is optionally available for $995, in either C# or VB.NET. You must sign our Source License Agreement (SLA) agreeing not to redistribute source code. Additionally, after downloading the source code, no returns are allowed. When purchasing full source, these steps are all automated, making the process very easy to order. With full source, you are NEVER limited to the functionalities of Commerce Bee and you can fully customize, adapt, extend or otherwise add your own required features into the storefront to meet the requirements of your own, or your clients needs.

1What are the requirements for site analysis?

Establishing the Development Context, Understanding the Site and Preparing Site Analysis Plan are required for Site analysis.

2Is it an automatic process?

Yes. The site ananlysis is an automatic process.

1Why Database Performance Analysis is required?

Database Performance Analysis is required because database driven websites are prone to load problem. Optimized database will fetch the information quickly and make it easy for your potential customers.

1What is User Interface and how it works?

A user interface is a system by which users interact with a machine. The user interface includes hardware (physical) and software (logical) components. User interfaces exist for various systems, and provide a means of: Input, allowing the users to manipulate a system, and/or Output, allowing the system to indicate the effects of the users' manipulation.

2What are the advantages of User Interface?

The advantages of User Interface are as follows:

Greater Accessibility with the application
Technically savvy
Enables the user to learn the system quickly and to use it efficiently.
Speed up the user's work.
More attractive for non-technical people.

3How is user interface related to Commerce Bee ?

User Interface enables the customers to work easily with the application, identify the options and enable to understand the application Better.

1What is Traffic Analysis?

Traffic analysis is the process of intercepting and examining messages in order to deduce information from patterns in communication. It can be performed even when the messages are encrypted and cannot be decrypted.

2Does it benefit my business?

Yes. The traffic analysis benefits the business by all means by helping you to get to know the number of visitors to your site.

3Can I receive reports on traffic analysis automatically?

Yes. You can automatically receive the traffic analysis reports once the software is enabled.

4Does it require to connect/integrate with third party application?

Yes. The traffic analysis must be integrated with the third party application in the site.

5Does it incur additional cost?

Yes. To integrate the traffic analysis software, the additional cost is added to the website.

1Why the application should be standardized?

The purpose for standardization is to make the products easier to use without enforcing uniformity.

1What is Server Analysis and how does it differ from other Web Analysis?

Server Analysis involves analyzing the server's operations like its working speed, cache memory, time taken when the server space is used in peak and low traffic, error & bugs involved, etc.

2Why Server Analysis is required?

Server Analysis is required to measure consistent performance of the application based on the server. It helps to identify the visibility of deadlock events and the conditions that caused them. Further Wait-State Analysis - Diagnosing Wait Statistics allows DBAs to easily determine where the waits are occurring and what cause the event capacity planning initiatives.

1How does Usability Analysis works?

In the GUI described as “What Is a GUI?’ the user selects a data set from the pop-up menu, then clicks one of the plot type buttons. The mouse click invokes a function that plots the selected data in the axes. Most GUIs wait for their user to manipulate a control, and then respond to each action in turn. Each control, and the GUI itself, has one or more user-written routines (executable MATLAB code) known as callbacks, named for the fact that they "call back" to MATLAB to ask it to do things. The execution of each callback is triggered by a particular user action such as pressing a screen button, clicking a mouse button, selecting a menu item, typing a string or a numeric value, or passing the cursor over a component. The GUI then responds to these events. You, as the creator of the GUI, provide callbacks, which define what the components do to handle events.

This kind of programming is often referred to as event-driven programming. In the example, a button click is one such event. In event-driven programming, callback execution is asynchronous, that is, it is triggered by events external to the software. In the case of MATLAB GUIs, most events are user interactions with the GUI, but the GUI can respond to other kinds of events as well, for example, the creation of a file or connecting a device to the computer.

2Why I need usability analysis?

You need usability analysis to help you to write applications and keep you informed of the state of the integrated development environment (IDE).