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Order Management

Selling the merchandise online is just one part of Ecommerce. Reaching out the goods to the customer in a timely and cost-effective manner is a crucial segment that is vital to the success of  Ecommerce business. Poor and delayed delivery fulfillment not only makes your customers unhappy but also diminish the prospect of getting repeat businesses. Commerce Bee offers excellent “Order Management” solutions that addresses your shipment and delivery fulfillment options.

Key Benefits
  • Effective Order Management system that is automatically integrated with the accounting system and inventory control;.
  • Seamless Order Fulfillment mechanism that and provides a complete visibility throughout the order cycle from receiving orders to successful order to fulfillment.
  • Automates all aspects from billing to timely invoicing to payment that results in improved operational efficiencies.
  • A centralized order processing and invoice creation to eliminate the risk of duplication.
  • Accurately track every order and shipment from its receipt to its delivery.
  • Stremlined Order Fulfillment process with integration with some of the world’s leading shipping providers as “Shipping Partners” for prompt delivery of the products.
  • Effective authorization process for “Return Materials”  to handle any product without any hassle.
  • Facilitates returns and accordingly credit the account or replace with alternate products.
  • Enables you to easily monitor and manage the status of all orders from your dashboard.
  • Manage and maintain customer database with complete billing and shipping information for each customer.
Key Features
01

Checkout from any page
Smooth checking out process that enables the customers to comfortably check out from any page.

02

Shipping quote estimates
Provide estimates for shipping charges depending on the size and volume of the product and the location of delivery.

03

Guest checkout option
No need to register as a customer. New visitors can check out simply as a guest without registering using Guest checkout option.

04

Repayment and store credits
Keep a tab on the number of repayments and credits received from the stores/vendors.

05

Shipping tracking numbers
Accurately track every shipment with the shipment number till its delivery.

06

Email order confirmation
Confirm the order received by sending an email to the customer.

07

Agree to terms before ordering
Enable the option “Agree to terms before ordering” to ensure the customers comply with your terms and conditions.

08

Add multiple items to cart
Customers can purchase multiple products at a time and add them to a single shopping cart.

09

Order messaging system
Facilitates receiving new order from the customer and enables the administrator or the storeowner to send messages about the new order from the customer for processing.

10

One click re-order
Facilitates easy repurchase by ordering products purchased earlier with a single click.

  • More
    11

    Live shipping quotes
    Integrated with leading Shipping companies such as UPS, USPS, FedEx, Aus Post, etc. to enable the customers to get an instant quotation for specific shipping charges.

    12

    Define your shipping rates
    Fix your own shipping charges and define them according to the size, volume and locations.

    13

    Restrict shipping operations by country
    Restrict your shipping operations to countries of your choice by mentioning the names of the countries.

    14

    Restrict shipping operations by state
    Restrict your shipping operations to states of your choice within the country of your choice by mentioning the names of the states.

    15

    Restrict shipping operations by zip code
    Restrict your shipping operations to particular zones of your choice within the states of your choice by mentioning the names of the postal zones.

    16

    Define your free shipping options
    Define various free shipping options such as the minimum purchase amount for to avail the “Free Shipping Option” etc. which you extend to the customers.

    17

    Enable free shipping on a per-product basis
    Enable free shipping options for certain products of certain quantity or volume of your choice.

    18

    Define date range for selection per product
    Define with fields such as “From – To” for certain products of your choice to avail the limited period offer.

    19

    Classify orders by delivery/event date
    Choose orders based on delivery schedules or date of the events such as cheques arrived, payment accepted or order shipped etc. and accordingly filter the list of orders.

    20

    Export orders by delivery/event date
    Export orders based on delivery schedules or date of the events such as cheques arrived, payment accepted or order shipped etc. and accordingly export the list of orders in to XML and CSV.

    21

    Delivery confirmation of purchase via email
    Send Email confirmation to customers about delivery of products purchased.

    22

    Choosing a date can be required or optional
    Set the date of delivery as an optional or a required field.

    23

    Date selected shown along with order details
    Check the status of the order details for any selected date.

    24

    Date selected shown on invoice
    Provides the option to display the preferred date of delivery on the invoice.

    25

    Customize returns system
    Customize every aspect of the returns system by enabling or disabling the features provided.

    26

    Offer refund, swap or store credit
    Facilitates to keep a tab on the number of refunds made, replacement done with alternate products and accordingly credit the stores.

    27

    Customizable return reasons
    Customize the reasons accordingly for returning the product(s) to enable the customers to choose from the list of options.

    28

    Customizable return actions
    Customize the actions accordingly for returning the product(s) to enable the customers to choose from the list of options.

    29

    Return specific items from an order
    Options to return specific items from an order.

    30

    Status updates sent to customer via email
    Send Email updates on the order status to customers.

    31

    Returns requested from "My Account" page
    Customers can send the “Returns request” directly from the ”My Account” page.

    32

    Restrict staff access to view/process returns
    Set up authorization levels among staff members to restrict access to view/process returns.

    33

    Receive email notification for new returns
    Receive email notification from the customers for new returns.

    34

    Complete audit log of all return requests
    Maintain a complete logbook to audit all return requests.

    35

    One click add to cart
    Add all the products to the shopping cart with a Single click.

    36 Optimal usability
    Provides customers with a better usability features that ensures smooth and easy navigational facilities.

    37

    Product comparisons
    Facilitates customers to compare list of products side-by-side without going back and forth between product pages.

    38

    Order status updates
    Monitor updates on the order status.

    39

    Live order tracking
    Provides the option to the customers to track their order and know the status lively.

    40

    Email/print invoices
    Provides options to the customers to either email or print invoices for future references.

    41

    Private and Public wish lists
    Facilitates the customers to create wish lists of products to be purchased and also send that list to friends. The lists can be setup as either private or public wish lists.

 
 
 
 
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